Refund & Return Policy

Last updated: 5/20/2025

Thank you for shopping at Sobko Studio. Each piece of art is made or selected with care and passion. If you're not fully satisfied with your purchase, we’re here to help.

Returns & Refunds

Due to the unique and often made-to-order nature of art, we do not accept returns or issue refunds unless the item arrives damaged or defective.

However, we are committed to ensuring your satisfaction. Please read our refund guidelines below:

Damaged or Defective Items

If your artwork arrives damaged, please contact us within 7 days of receiving your order.

To be eligible for a refund or replacement, please:

Email us at vital.melnychuk@gmail.com with:
- Your order number
- Photos of the damage (including packaging)
Keep the original packaging
Submit your request within 7 days of delivery

After reviewing your claim, we may offer:

A replacement (if possible)
A full or partial refund

Lost Packages

If your order hasn’t arrived within the estimated delivery time:

First, check the tracking number provided in your shipping confirmation email.
If the package is marked "delivered" but you didn’t receive it, please contact your local post office or delivery provider.

If the issue remains unresolved, reach out to us and we’ll do our best to assist.

Shipping Costs

Original shipping fees are non-refundable. If a return is approved, you may be responsible for return shipping unless the item was damaged or incorrect.